The challenge
Clinicians across the network were spending a large share of every shift on documentation, often finishing notes after hours. Burnout was rising, and patient-facing time was shrinking.
What we did
- We co-designed the workflow with clinicians, nursing leads and the privacy office before writing any code.
- An ambient assistant drafts structured notes, referral letters and discharge summaries from consultation audio and the patient record.
- All data stays in the network’s own cloud environment, with PII controls and a full audit trail.
- Every draft requires clinician review and sign-off; edits feed a continuous evaluation loop.
The outcome
Clinicians in the pilot reclaimed around two hours a day, note quality scores improved, and the network is now rolling the assistant out across departments.
